Privacy Policy

Last updated: 19 July 2026

1. Introduction

Modern Living Solutions Australia, as MoLSA, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

• visit our website;

• submit an enquiry;

• request a quotation or site assessment;

• engage us for products or services;

• communicate with us;

• subscribe to marketing communications; or

• otherwise interact with MoLSA.

Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal information we may collect

The personal information we collect will depend on how you interact with us and may include:

• your name;

• telephone number and email address;

• residential, postal, business or project address;

• information about your property, land or proposed project;

• product and service preferences;

• budget and indicative project timeframe;

• records of enquiries, meetings and communications;

• quotation, contract, billing and payment information;

• information needed to coordinate site assessments, approvals or project delivery;

• marketing and communication preferences;

• employment information provided in a job application;

• website usage information, device information and IP address; and

• information collected through cookies, analytics tools and similar technologies.

We generally do not collect sensitive information unless it is reasonably necessary, you provide consent, or the collection is otherwise permitted by law.

3. How we collect information

We may collect personal information:

• directly from you through website forms, email, telephone calls, meetings or correspondence;

• when you request a quotation, consultation or site assessment;

• when you enter into an agreement with us;

• through website cookies and analytics technologies;

• through social media or online advertising platforms;

• from authorised representatives, referral partners or joint project participants;

• from manufacturers, contractors, consultants or service providers involved in your project; and

• from publicly available sources where appropriate.

Where practical, we will collect personal information directly from you.

4. Why we collect and use personal information

We may collect, hold and use personal information to:

• respond to enquiries;

• assess your preliminary project requirements;

• arrange consultations and site assessments;

• recommend suitable modular products and project solutions;

• prepare proposals, estimates and quotations;

• coordinate planning, engineering, approvals, delivery and installation;

• manage contracts, projects, payments and customer accounts;

• provide warranty and after-sales support;

• introduce finance, accommodation management or other service providers where requested;

• manage supplier, contractor and referral relationships;

• operate, secure and improve our website;

• analyse website usage and marketing performance;

• send news, project updates or promotional communications where permitted;

• handle complaints and disputes;

• comply with legal and regulatory obligations; and

• administer and improve our business operations.

Where you do not provide information reasonably required for these purposes, we may be unable to respond fully to your enquiry or provide the requested products or services.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• modular product manufacturers and suppliers;

• builders, installers and tradespeople;

• engineers, architects, designers, planners and surveyors;

• transport, logistics and crane providers;

• councils, certifiers, authorities and utility providers;

• mortgage brokers, finance brokers or lenders, with your knowledge or consent;

• accommodation management and booking service providers;

• information technology, website hosting, cloud storage, email and customer-management providers;

• analytics, advertising and marketing providers;

• professional advisers, including accountants, insurers and lawyers;

• related entities or business partners involved in delivering the relevant service; and

• government bodies, regulators or law-enforcement agencies where required or authorised by law.

We do not sell personal information to advertisers or unrelated third parties.

6. Overseas storage and disclosure

Some of our technology, website, cloud, analytics, communication or service providers may store or process information outside Australia.

Where personal information is likely to be disclosed to an overseas recipient, the relevant countries may include:

[Insert countries after confirming the locations used by Wix, email, CRM, analytics, storage and marketing providers.]

We will take reasonable steps, where required, to ensure overseas recipients handle personal information appropriately.

OAIC guidance requires an APP privacy policy to state whether overseas disclosure is likely and, where practicable, identify the relevant countries.

7. Direct marketing

With your consent or where otherwise permitted, we may send you information about MoLSA products, services, projects, events or business updates.

You can unsubscribe at any time by:

• using the unsubscribe link in an email;

• replying to the communication;

• contacting us directly; or

• updating your communication preferences where that option is available.

Unsubscribing from marketing will not prevent us from sending communications reasonably necessary to administer an enquiry, contract or project.

Businesses undertaking email, SMS or telephone marketing should obtain appropriate consent and provide an easy method for withdrawing consent or unsubscribing.

8. Cookies and website analytics

Our website may use cookies and similar technologies to:

• operate essential website functions;

• maintain website security;

• remember visitor preferences;

• understand how visitors use the website;

• measure website and advertising performance; and

• improve website content and user experience.

Further information is available in our Cookie Policy.

9. Storage and security

We may hold personal information electronically and, where necessary, in physical records.

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention of information

We retain personal information only for as long as reasonably necessary to:

• provide products and services;

• manage customer and project relationships;

• comply with legal, taxation, insurance and record-keeping obligations;

• handle disputes or warranty matters; and

• support legitimate business requirements.

When information is no longer reasonably required, we may securely destroy or de-identify it, subject to applicable legal obligations.

11. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before processing the request.

We will respond within a reasonable period. In some circumstances, access may be restricted or refused where permitted by law. Where appropriate, we will explain the reason.

12. Privacy complaints

If you believe we have not handled your personal information appropriately, please contact us and provide details of your concern.

We will:

1. acknowledge your complaint;

2. investigate the circumstances;

3. request further information where necessary; and

4. provide a response within a reasonable period.

Where applicable, you may also make a complaint to the Office of the Australian Information Commissioner if you are not satisfied with our response.

13. Third-party websites

Our website may contain links to third-party websites or platforms. Their handling of personal information is governed by their own privacy policies.

MoLSA is not responsible for the privacy or security practices of third-party websites.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our operations, website technologies, service providers or legal obligations.

The current policy will be published on our website with its latest update date.

15. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:
Email: info@molsa.com.au